Terms & Policies

1. Introduction

Welcome to The Duct Cleaning Company. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree with any part of these terms, you should not use our services.

2. Services Offered

We provide professional duct cleaning services, including but not limited to:

• Residential and commercial air duct cleaning

• Dryer vent cleaning

• Filter supply and install
• HVAC general supply (vent covers etc…)

Our services are designed to improve indoor air quality and system efficiency. Specific service details, pricing, and availability are subject to change and will be confirmed during the booking process.

3. Scheduling and Cancellations

Appointments can be scheduled via our website, phone, or email. We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee.

4. Payment Terms

Payment is due upon completion of services unless prior arrangements have been made. We accept various forms of payment, including cash, credit/debit cards, and e-transfers. All prices are subject to applicable taxes.

5. Satisfaction Guarantee

We strive for complete customer satisfaction. If you are not satisfied with our services, please contact us within 7 days of service completion. We will address your concerns promptly and, if necessary, re-perform the service at no additional cost.

6. Limitation of Liability

While we take utmost care in delivering our services, The Duct Cleaning Company is not liable for:

• Pre-existing conditions or damages in the HVAC system

• Any indirect, incidental, or consequential damages arising from the use of our services

Our liability is limited to the amount paid for the specific service in question.

7. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the course of our services will be used solely for service delivery and communication purposes. We do not share your information with third parties without your consent.

8. Changes to Terms and Policies

We reserve the right to update or modify these terms and policies at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

9. Contact Information

For any questions or concerns regarding these terms and policies, please contact us:

The Duct Cleaning Company
Website: https://theductcleaningcompany.ca/